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	<title>goidel.net &#187; Observations</title>
	<atom:link href="http://www.goidel.net/category/observations/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.goidel.net</link>
	<description>Rich Goidel&#039;s musings on digital, marketing, business and the world at large</description>
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			<item>
		<title>The Winter Olympics (a haiku)</title>
		<link>http://www.goidel.net/2010/02/26/the-winter-olympics-a-haiku/</link>
		<comments>http://www.goidel.net/2010/02/26/the-winter-olympics-a-haiku/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 13:31:56 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[piorities]]></category>
		<category><![CDATA[wealth]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=473</guid>
		<description><![CDATA[Nations send their best
But who goes home with the gold —
Champions or brands?
&#160;* When national athletes train in distant lands; when they become ex-patriots just to get into the games; when the pressures and benefits of sponsorship outweigh those of the competition itself, you can&#8217;t help but wonder if maybe some of our Olympic integrity [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2010/02/26/the-winter-olympics-a-haiku/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The iPad (a haiku)</title>
		<link>http://www.goidel.net/2010/01/29/the-ipad-a-haiku/</link>
		<comments>http://www.goidel.net/2010/01/29/the-ipad-a-haiku/#comments</comments>
		<pubDate>Fri, 29 Jan 2010 11:17:57 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=458</guid>
		<description><![CDATA[Elegant design.
Form. Function. Simplicity.
And yet, we complain.*
&#160;* Apple unveils &#8220;the next big thing&#8221; to some critical&#8230;disappointment.
As best as I can sum up the reaction as I&#8217;ve seen/heard it: &#8220;Yeah, we like the iPad, but it&#8217;s just a big iPod Touch. Or an iPhone without the phone, or the camera. We don&#8217;t see this as the [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2010/01/29/the-ipad-a-haiku/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s Not A Frackin&#8217; Bus</title>
		<link>http://www.goidel.net/2010/01/26/its-not-a-frackin-bus/</link>
		<comments>http://www.goidel.net/2010/01/26/its-not-a-frackin-bus/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 11:18:33 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[analogy]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=452</guid>
		<description><![CDATA[Disclaimer: I have yet to read Jim Collins&#8217; &#8220;Good To Great,&#8221; and so, forgive me if I offend anyone&#8217;s sensibilities. But, this morning I started writing a blog post (on another subject), and this thought came to mind, so I decided to write about it instead&#8230;

Many people have quoted Jim Collins&#8217; &#8220;who before what&#8221; analogy [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2010/01/26/its-not-a-frackin-bus/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>What Are We Talking About?</title>
		<link>http://www.goidel.net/2010/01/18/what-are-we-talking-about/</link>
		<comments>http://www.goidel.net/2010/01/18/what-are-we-talking-about/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 13:58:49 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Fundementals]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[Stories]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[truth]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=442</guid>
		<description><![CDATA[I&#8217;m reminded of the following story after attempting to explain our new business&#8217;s value proposition to a fellow early-morning dog walker yesterday.
She offered up some excellent feedback: &#8220;It wasn&#8217;t until you [finally] put it in Malcom Gladwell terminology that it became totally clear to me.&#8221; Which means I still need to work on the pitch.
So, [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2010/01/18/what-are-we-talking-about/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Go To Market Paradgim &#8211; Revised</title>
		<link>http://www.goidel.net/2009/12/14/go-to-market-paradgim-revised/</link>
		<comments>http://www.goidel.net/2009/12/14/go-to-market-paradgim-revised/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 12:39:24 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=433</guid>
		<description><![CDATA[After some rumination, I realized there was a critical factor missing from my treatise on the go-to-market paradigm: Experience.
No small omission there, since customer — and staff — experiences with your products, services and business itself are so important to profitability and sustainability.
Check out diagrams 4 &#38; 5&#8230;
]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/12/14/go-to-market-paradgim-revised/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Carnegie Deli Jumps The Shark</title>
		<link>http://www.goidel.net/2009/12/07/carnegie-deli-jump-the-shark/</link>
		<comments>http://www.goidel.net/2009/12/07/carnegie-deli-jump-the-shark/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 12:15:32 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Fundementals]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=419</guid>
		<description><![CDATA[My wife and I recently had the pleasure of lunching in NY with my esteemed friend, Peter Firestein. Because of timing and prxoimity we decided to dine at the venerable (and touristy) Carnegie Deli at 7th Ave and 55th.
This place is legendary. USA Today has called it &#8220;the most famous deli in the United States.&#8221; [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/12/07/carnegie-deli-jump-the-shark/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Swimming Upstream</title>
		<link>http://www.goidel.net/2009/12/01/swimming-upstream/</link>
		<comments>http://www.goidel.net/2009/12/01/swimming-upstream/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 13:19:32 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[balance]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=410</guid>
		<description><![CDATA[Success doesn't always mean struggling against the current.]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/12/01/swimming-upstream/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Art Of Giving Thanks</title>
		<link>http://www.goidel.net/2009/11/25/art-of-giving-thanks/</link>
		<comments>http://www.goidel.net/2009/11/25/art-of-giving-thanks/#comments</comments>
		<pubDate>Wed, 25 Nov 2009 12:45:02 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[behavior]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=396</guid>
		<description><![CDATA[&#8220;Thank you&#8221; is a powerful means of communication.

It completes a connection between offer and acceptance.
It embodies an appreciation for gifts or value bestowed.
In essence, it expresses an awareness of connection between one person and another.

And &#8220;thank you&#8221; is not just a phrase. Giving thanks can take just about any form of appreciation, from a few [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/25/art-of-giving-thanks/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Avoidance Behavior</title>
		<link>http://www.goidel.net/2009/11/23/avoidance-behavior/</link>
		<comments>http://www.goidel.net/2009/11/23/avoidance-behavior/#comments</comments>
		<pubDate>Mon, 23 Nov 2009 12:45:13 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=382</guid>
		<description><![CDATA[I once worked at a company where everyone — and I mean everyone — avoided the IT department.
The IT people were incredibly hard to work with, had a major attitude problem and generally said &#8220;no&#8221; to every reasonable request (at least it certainly felt that way).
Sound familiar?
Now, before one of my IT friends sends me [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/23/avoidance-behavior/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dissing The Hired Help</title>
		<link>http://www.goidel.net/2009/11/19/dissing-the-hired-help/</link>
		<comments>http://www.goidel.net/2009/11/19/dissing-the-hired-help/#comments</comments>
		<pubDate>Thu, 19 Nov 2009 12:19:23 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[balance]]></category>
		<category><![CDATA[happiness]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=366</guid>
		<description><![CDATA[My wife and I recently ate dinner at a lovely restaurant in Vancouver. Excellent food. Fabulous view of the sunset over the water.
Our server, Beth, attentively took us to our table, chatted us up in a friendly way and discussed the pallet of options. Very nice woman.
The manager, Scott, stopped by to pay a cordial [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/19/dissing-the-hired-help/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Heart Transplants</title>
		<link>http://www.goidel.net/2009/11/17/heart-transplants/</link>
		<comments>http://www.goidel.net/2009/11/17/heart-transplants/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 12:41:05 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Fundementals]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=328</guid>
		<description><![CDATA[In these turbulent times, many companies are undergoing deep changes — in product lines, go-to-market strategies, staff rosters and operational structure. The challenges are great, and, unfortunately, many companies haven&#8217;t, or won&#8217;t, survive.
In their efforts to change, organizations will often bring in hired guns — consultants, analysts and industry rock stars — whose job it [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/17/heart-transplants/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Danger Of Internal Client Relationships</title>
		<link>http://www.goidel.net/2009/11/16/the-danger-of-internal-client-relationships/</link>
		<comments>http://www.goidel.net/2009/11/16/the-danger-of-internal-client-relationships/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 12:45:20 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[agencies]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[policy]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=320</guid>
		<description><![CDATA[At agencies, we all try to do right by our clients, but, as I discussed in &#8220;Bending Over Backwards,&#8221; it often leads to doing wrong by us (and, eventually, our clients too). This goes for &#8220;internal clients&#8221; as well.
By internal clients, I&#8217;m referring to the established relationships and expectations inside the company that are delivery-centric. [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/16/the-danger-of-internal-client-relationships/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>State of the Economy (a haiku)</title>
		<link>http://www.goidel.net/2009/11/13/state-of-the-economy-a-haiku/</link>
		<comments>http://www.goidel.net/2009/11/13/state-of-the-economy-a-haiku/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 11:21:00 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Haiku]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[production]]></category>
		<category><![CDATA[unemployment]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=311</guid>
		<description><![CDATA[Gains in production*
Ten percent unemployment**
Lot&#8217;s o&#8217; fun, ain&#8217;t it?***

* According to The Wall Street Journal, The US enjoyed the largest 6-month productivity growth rate since 1961.
** The Bureau of Labor Statistics reports unemployment for October 2009 at 10.2%.
*** AP reports that productivity gains may be bad for job seekers, while economist and Nobel Laureate Gary [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/13/state-of-the-economy-a-haiku/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>#fail</title>
		<link>http://www.goidel.net/2009/11/12/fail/</link>
		<comments>http://www.goidel.net/2009/11/12/fail/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 11:06:04 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[opportunity]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=292</guid>
		<description><![CDATA[Seth Godin, one of the new world heroes, has failed.
He wrote a book about marketing, then broke the very rules he advocated in the book when bringing it to market.
You can read about it here, on his blog; he freely admits his failure.
Thank you, Seth.
Thank you for living up to your own standards. Thank you [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/12/fail/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Rain Dance Your Way To Success</title>
		<link>http://www.goidel.net/2009/11/11/rain-dance-your-way-to-success/</link>
		<comments>http://www.goidel.net/2009/11/11/rain-dance-your-way-to-success/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 11:31:21 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Fundementals]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=278</guid>
		<description><![CDATA[Bob, a friend of mine, works for a company that continually cycles through periods of strong revenue, followed by periods of strong losses.
His associates are all diligent in their work and the company has enjoyed a solid reputation for quite some time. Everyone appreciates the strong profits coming in when times are good. And during [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/11/rain-dance-your-way-to-success/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Work/Life Balance</title>
		<link>http://www.goidel.net/2009/11/10/worklife-balance/</link>
		<comments>http://www.goidel.net/2009/11/10/worklife-balance/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 11:23:37 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[balance]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=258</guid>
		<description><![CDATA[We&#8217;ve all struggled with the concept of &#8220;work/life balance.&#8221; It has fostered many pundits, given birth to many articles, and spawned many time-saving tips and time-management systems to make your day better. Here&#8217;s my take:



Sleeping…
8


Getting ready for work…
1


Commuting…
1


Working…
8


Cooking/eating…
1


What&#8217;s left…
5



The above table is decidedly unscientific. But you get the idea.
You may also want to consider that [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/10/worklife-balance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Gross National Happiness</title>
		<link>http://www.goidel.net/2009/11/09/gross-national-happiness/</link>
		<comments>http://www.goidel.net/2009/11/09/gross-national-happiness/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 13:05:16 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[happiness]]></category>
		<category><![CDATA[wealth]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=252</guid>
		<description><![CDATA[In Bhutan, former king Wangchuck coined the term Gross National Happiness (GNH)  to replace the more commonly used Gross Domestic Product (GDP) (you learn these things when you read the Sunday NY Times). They&#8217;ve posted it to the walls of national schools.
Certainly, high GDP can lead to wealth and well-being, which might support GNH.
Emphasis [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/09/gross-national-happiness/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Agencies: Don&#8217;t Be A Pencil For Your Client</title>
		<link>http://www.goidel.net/2009/11/05/agencies-dont-be-a-pencil-for-your-client/</link>
		<comments>http://www.goidel.net/2009/11/05/agencies-dont-be-a-pencil-for-your-client/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 10:13:13 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[agencies]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[creative]]></category>
		<category><![CDATA[profit]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=246</guid>
		<description><![CDATA[This is a re-post of a brief article I wrote for The 60 Second Marketer &#8220;Ask The Expert&#8221; column.
I can&#8217;t recall the book, but years back I was reading a web design manual that offered a bit of agency advice that still resonates, year after year: Never let your agency become a pencil for the [...]]]></description>
		<wfw:commentRss>http://www.goidel.net/2009/11/05/agencies-dont-be-a-pencil-for-your-client/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>White Christmas Syndrome</title>
		<link>http://www.goidel.net/2009/11/04/white-christmas-syndrome/</link>
		<comments>http://www.goidel.net/2009/11/04/white-christmas-syndrome/#comments</comments>
		<pubDate>Wed, 04 Nov 2009 12:45:16 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Observations]]></category>
		<category><![CDATA[Stories]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[truth]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=222</guid>
		<description><![CDATA[Caution: If you haven&#8217;t seen &#8220;White Christmas,&#8221; this post contains a spoiler.

In the movie White Christmas, Betty (Rosemary Clooney) is told by the Columbia Inn&#8217;s housekeeper, Emma (Mary Wickes), about Broadway show producer Bob&#8217;s (Bing Crosby) plans to capitalize on inn owner General Waverly&#8217;s (Dean Jagger) misfortunes (lack of patrons) by broadcasting the hit show [...]]]></description>
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		<title>We&#8217;re Only Human</title>
		<link>http://www.goidel.net/2009/11/03/were-only-human/</link>
		<comments>http://www.goidel.net/2009/11/03/were-only-human/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 12:45:33 +0000</pubDate>
		<dc:creator>Rich</dc:creator>
				<category><![CDATA[Fundementals]]></category>
		<category><![CDATA[Observations]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[process]]></category>

		<guid isPermaLink="false">http://www.goidel.net/?p=208</guid>
		<description><![CDATA[Give a number of people a series of test questions, or a set of tasks, and you&#8217;re bound to see some errors. After all, we&#8217;re only human, and humans make mistakes. It&#8217;s simply our nature. (It&#8217;s also somewhat desirable, since mistakes help us grow and can often lead to entirely new ideas — just ask [...]]]></description>
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