Category Archives: Observations

Heart Transplants

In these turbulent times, many companies are undergoing deep changes — in product lines, go-to-market strategies, staff rosters and operational structure. The challenges are great, and, unfortunately, many companies haven’t, or won’t, survive.
In their efforts to change, organizations will often bring in hired guns — consultants, analysts and industry rock stars — whose job it [...]

The Danger Of Internal Client Relationships

At agencies, we all try to do right by our clients, but, as I discussed in “Bending Over Backwards,” it often leads to doing wrong by us (and, eventually, our clients too). This goes for “internal clients” as well.
By internal clients, I’m referring to the established relationships and expectations inside the company that are delivery-centric. [...]

State of the Economy (a haiku)

Gains in production*
Ten percent unemployment**
Lot’s o’ fun, ain’t it?***

* According to The Wall Street Journal, The US enjoyed the largest 6-month productivity growth rate since 1961.
** The Bureau of Labor Statistics reports unemployment for October 2009 at 10.2%.
*** AP reports that productivity gains may be bad for job seekers, while economist and Nobel Laureate Gary [...]

#fail

Seth Godin, one of the new world heroes, has failed.
He wrote a book about marketing, then broke the very rules he advocated in the book when bringing it to market.
You can read about it here, on his blog; he freely admits his failure.
Thank you, Seth.
Thank you for living up to your own standards. Thank you [...]

Rain Dance Your Way To Success

Bob, a friend of mine, works for a company that continually cycles through periods of strong revenue, followed by periods of strong losses.
His associates are all diligent in their work and the company has enjoyed a solid reputation for quite some time. Everyone appreciates the strong profits coming in when times are good. And during [...]