Disclaimer: I have yet to read Jim Collins’ “Good To Great,” and so, forgive me if I offend anyone’s sensibilities. But, this morning I started writing a blog post (on another subject), and this thought came to mind, so I decided to write about it instead…
Many people have quoted Jim Collins’ “who before what” analogy [...]
I once worked at a company where everyone — and I mean everyone — avoided the IT department.
The IT people were incredibly hard to work with, had a major attitude problem and generally said “no” to every reasonable request (at least it certainly felt that way).
Sound familiar?
Now, before one of my IT friends sends me [...]
At agencies, we all try to do right by our clients, but, as I discussed in “Bending Over Backwards,” it often leads to doing wrong by us (and, eventually, our clients too). This goes for “internal clients” as well.
By internal clients, I’m referring to the established relationships and expectations inside the company that are delivery-centric. [...]